Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Effective Date: 25/08/2025
Business Name: Burden workwear solutions (“we”, “us”, “our”)
These Terms & Conditions set out the basis on which we supply products to you. By placing an order with us, you agree to these terms.
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1. Orders
All orders are subject to availability and acceptance.
Orders can be placed online, by email, or in person.
Customisation (embroidery, print, vinyl) will only begin once full payment or a deposit has been received.
It is the customer’s responsibility to ensure artwork, logos, and spelling are correct before production begins.
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2. Prices & Payment
All prices are quoted in GBP and include VAT where applicable.
Payment must be made in full before dispatch, unless otherwise agreed in writing.
We accept payments via [list payment providers e.g., Stripe, PayPal, Bank Transfer].
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3. Customised Goods
Customised items (embroidered, printed, or otherwise personalised) are non-refundable unless faulty.
We may provide a digital proof/mock-up before production. Approval of the proof is final, and changes cannot be made after this point.
Slight variations in colour, size, or positioning may occur and are considered acceptable within industry standards.
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4. Delivery
Delivery times are estimates and may vary depending on stock availability and courier services.
We are not responsible for delays caused by third-party couriers.
Risk of loss or damage passes to you once the order has been delivered.
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5. Returns & Refunds
Standard (non-customised) items may be returned within 14 days of receipt, provided they are unused and in original condition.
Refunds will be processed once returned items are inspected.
Customised goods are excluded from returns unless defective or supplied in error.
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6. Faulty Goods
If you receive faulty or incorrect goods, please contact us within 7 days of delivery.
We will replace, repair, or refund faulty goods at our discretion.
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7. Intellectual Property
All designs, logos, and artwork provided by the customer remain the customer’s responsibility.
The customer confirms they have the right to use any logos, images, or text provided.
We are not liable for copyright or trademark infringement resulting from customer-supplied designs.
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8. Liability
We are not liable for indirect or consequential loss, including loss of business, contracts, or profits.
Our maximum liability is limited to the value of the order placed.
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9. Privacy
We process personal data in accordance with our [Privacy Policy].
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10. Governing Law
These Terms & Conditions are governed by English law.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
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📞 Contact Us
For any questions, please contact us:
Burden workwear solutions
Effective Date: 25th June 2025
Business Name: Burden workwear solutions (“we”, “us”, “our”)
We want you to be happy with your order. This policy explains how refunds and returns work for both standard and customised products.
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1. Standard (Non-Customised) Items
You may return any unused, unworn, non-customised items within 14 days of delivery.
Items must be returned in their original condition and packaging.
Once we receive and inspect your return, we’ll process a refund within 7–10 working days.
Return postage costs are the customer’s responsibility, unless the item is faulty.
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2. Customised Goods (Printed/Embroidered/Personalised)
Customised products are non-refundable and non-returnable unless they are faulty or we made an error with your order.
Before production, we may provide a digital proof/mock-up. Once you approve this, the design is final.
Please check all spellings, logos, and designs carefully before confirming, as we cannot make changes after production begins.
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3. Faulty or Incorrect Items
If you receive faulty or incorrect goods, please notify us within 7 days of delivery.
We will repair, replace, or refund the items at our discretion.
Proof of the fault (such as photos) may be requested before arranging a return.
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4. How to Request a Return
Email us at kenny@burdenworkwear.com with your order number and details of the issue.
We’ll confirm the next steps and provide return instructions if applicable.
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5. Refund Method
Refunds will be made to the original payment method used at checkout.
We cannot issue cash refunds for card or online payments.
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6. Exchanges
We may offer exchanges for standard (non-customised) items if stock is available.
For customised items, exchanges are not possible unless the goods are faulty.
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📞 Contact Us
If you have any questions about refunds or returns, please contact:
Burden workwear solutions
Email: kenny@burdenworkwear.com
Copyright © 2025 Burden Workwear Solutions - All Rights Reserved.