Privacy Policy

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Effective Date: 25/08/2025

Business Name: Burden workwear solutions
(“we”, “us”, “our”)

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, contact us, or purchase products.

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1. Information We Collect

We may collect and process the following information:

Personal details (name, company name, email, phone number, address) when you place an order or contact us.

Payment information (processed securely via third-party providers, we do not store card details).

Order history and preferences to help us fulfil your requirements.

Website usage data (IP address, browser type, cookies) for analytics and site improvement.

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2. How We Use Your Information

We use your information to:

Process and deliver your orders.

Respond to enquiries and provide customer support.

Send invoices, quotes, and order updates.

Improve our products and services.

Send marketing emails (only if you have given explicit consent).

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3. Sharing Your Information

We only share your personal data when necessary:

With delivery partners (e.g. Royal Mail, DPD) to ship your orders.

With payment providers (e.g. PayPal, Stripe) to process secure transactions.

With IT and web service providers for website hosting and maintenance.

We will never sell your personal data to third parties.

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4. Data Retention

We keep order and invoice records for at least 6 years in line with UK tax law.

Marketing data will be kept until you unsubscribe or request deletion.

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5. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you.

Request corrections or updates.

Request deletion of your data (where legally possible).

Withdraw marketing consent at any time.

Lodge a complaint with the Information Commissioner’s Office (ICO).

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6. Cookies

Our website uses cookies to:

Improve site functionality.

Analyse traffic and usage patterns.

Store preferences (e.g. basket contents).

You can disable cookies in your browser, but some features may not work correctly.

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7. Security

We take reasonable measures to protect your data, including SSL encryption and secure payment gateways.

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8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Burden workwear solutions

Email: kenny@burdenworkwear.com